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Top FAQs

What is included in my subscription?

You gain full access to high-class computer specialists, electronics experts, home appliance repair technicians, and other professionals. You can ask them an unlimited number of questions at any time of the day and night. Also, you receive various discounts from our partners, get access to additional services, and more. Once you subscribe, we will charge your subscription fee automatically every 28 days.
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I can’t sign in. What should I do?

If you can't sign in, first check that you entered the correct username (your username is your email address) and password. If you forgot your password, request a new password by clicking on the Forgot password? link on the Log In page. Then, enter your email and click on the Reset password button. After that, wait for an email with the password reset link from us. Make sure to check the Spam folder if you can’t find the email in your Inbox. Click on the link in the email and follow the instructions to set a new password.
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I can’t recognize your company on my credit card statement. Who are you?

Ask-Crew is an online platform where people can get personalized online consultations from computer experts, home appliance repair technicians, and other specialists. On Ask-Crew you can quickly get the help you need at any time of the day and night. If you still have questions regarding your payment, contact our Billing Support team at +44 (747) 927-0294 or send an email at:
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I am not satisfied with the service I received. What should I do?

We do everything possible to provide our members with the quality advice they need. If you have any concerns about the consultation you received, you can rate the expert during the conversation and our Quality Control team will examine your case to provide you with the best experience. In case you have any additional questions or concerns, you can always contact our Customer Care team at, and they will be eager to help you.
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How can I cancel my subscription?

We are sorry you want to cancel your subscription. If you don’t need our service anymore, click on the Cancel Subscription button on the Membership panel in My account. In addition, it is possible to cancel your subscription by sending an email at or by calling +447700174689.
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Company information for mail:

NameLemandale Limited

Address5-9 Main Street, GX1 11AA, Gibraltar