Help
The happiness of AskCrew members is our top priority.
Every day we do our best to keep you satisfied with our service.
Our Customer Care is always here to help you and answer any questions you have.
Our Customer Care is always here to help you and answer any questions you have.
Top FAQs
I am not satisfied with the answer I received. What should I do?
Here, on AskCrew, we do everything possible to provide our members with the quality advice they need.
If you are not satisfied with the answer you got, you always have an option to request a new Expert.
You can find the link to request a new Expert at the bottom of your question.
Also, you can send a message to our Customer Care, and we will connect you to another specialist.
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How long do I have to wait for my answer?
An average initial response time on AskCrew is 5 minutes.
Most Experts provide members with a detailed response within 30 minutes, as they may need to gather some details from you and clarify information.
Some complicated questions requiring extensive research may take longer and will be answered within 24 hours.
We will notify you via email and on the site when your answer is ready.
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What is included in my subscription?
You gain full access to high-class plumbers, computer specialists, and other Experts. You can ask them an unlimited number of questions at any time of the day and night.
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I want to change my password. How can I do that?
To change your password, please log in, go to My Account and click on the Edit button. Then select Change Password. You will be asked to enter your current password and your new password twice.
After that, save changes.
If you forgot your password, follow this link. Then click on the ‘Forgot your password?’ link and wait for the email from AskCrew.
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How can I cancel my subscription?
We are sorry you want to cancel your subscription. Please remember that you can always get a second opinion or request a new Expert on AskCrew.
If you still want to cancel your subscription, click on the Cancel membership button on the Membership panel in My Account.
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About AskCrew
What is AskCrew?
AskCrew is the fastest and easiest way to get personalized online consultations from plumbers, computer specialists, and other Experts at any time of the day and night.
All our Experts have successfully passed the 3-step verification process, including license check, skill test, and interview.
Here you can quickly get the necessary professional help at a reasonable price.
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How do you check your Experts?
Every expert passes a 3-step verification process, including license check, skill test, and interview to join AskCrew.
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What categories do you have?
Here is the list of the categories that are now available on AskCrew:
- Plumbing
- Electronics
- Computers
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Why don't you offer free services?
Our goal is to help people find high-class professionals like plumbers, computer specialists, and other Experts online. Their time and expertise cost money. That's why you can't count on getting free advice on AskCrew. However, it's still more affordable than face-to-face consultations.
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Can I use AskCrew anonymously?
On AskCrew, members can use nicknames when asking their questions. So you can remain anonymous if you want.
For your safety, we recommend not including any personal information in your nickname and do not use your first or last name on our site.
Please note that AskCrew is a public forum, so all questions and answers posted here are not confidential.
If your question contains any personal information you would like to remove, send a message with the link to your question to our Customer Care.
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How can I ask a question?
To get a personalized consultation on AskCrew, go to ask-crew.com and enter your question in the form.
Please wait until we connect you to an Expert who has the required expertise and professional background to solve your problem as soon as possible.
Then you can chat with an Expert and ask as many follow-up questions as needed until you get your problem solved. Note that our Experts may also ask clarifying questions to ensure they provide you with the best solution.
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How long do I have to wait for my answer?
An average initial response time on AskCrew is 5 minutes.
Most Experts provide members with a detailed response within 30 minutes, as they may need to gather some details from you and clarify information.
Some complicated questions requiring extensive research may take longer and will be answered within 24 hours.
We will notify you via email and on the site when your answer is ready.
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How AskCrew Works
Questions
How can I ask a question?
To get a personalized consultation on AskCrew, go to ask-crew.com and enter your question in the form.
Please wait until we connect you to an Expert who has the required expertise and professional background to solve your problem as soon as possible.
Then you can chat with an Expert and ask as many follow-up questions as needed until you get your problem solved. Note that our Experts may also ask clarifying questions to ensure they provide you with the best solution.
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Can I edit my question or reply?
You can't edit your questions on AskCrew. Still, you can add new information by replying to an Expert anytime you want.
Just click on your question and scroll down. Find the text box and enter the information you want to add or clarify there. Next, click on the Send button.
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My question was posted in the wrong category. Can I fix it?
Yes, just contact us and describe the situation. We will move it to the appropriate category.
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How can I delete my question?
If you no longer need an answer and would like to delete your question, contact our Customer Care.
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Can I ask follow-up questions?
Yes, chatting with your Expert on AskCrew, you can ask follow-up questions until your problem is solved.
- Open the My Questions page and find a question you wish to follow up.
- Click on it and wait until the question page is loaded.
- Find the Reply box and enter your follow-up question there.
- Click on the Send button.
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I want to delete personal information from my question. How can I do that?
If your question contains any personal information you would like to remove, send a message with the link to your question to our Customer Care.
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Can I send photos or files to an Expert?
Yes, you can add various attachments to your questions.
There is an option to add photos or files when you create your question or reply to it. Just click on the Upload icon, wait until the pop-up window is opened, and select the file you want to add. Then click on the Open button.
After that, a link representing your photo or file should appear below the text box on your page.
Insert text in the Reply box and click on the Send button.
The attachments you add should meet the following requirements: each file must be less than 5MB and in one of these formats: JPEG, PNG, GIF, ZIP, RAR, PDF, DOC, XLS, PPT, DOCX, XLSX, SWF, FLV, WMV.
If your attachment is larger, please resize it.
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How can I view my questions?
You can find all your recent questions by clicking on the My Questions tab at the top of the page.
If you can't find the My Questions tab at the top of the page, you are probably not logged into your account. Sign in and follow the guide above.
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Answers
How do I sign up for notifications?
You don't need to do anything. We will automatically notify you via email when you have an answer from your Expert.
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How can I view my answer?
To view your answer, log in and open the My Questions page or follow the link in the email notification received from AskCrew.
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How long do I have to wait for my answer?
An average initial response time on AskCrew is 5 minutes.
Most Experts provide members with a detailed response within 30 minutes, as they may need to gather some details from you and clarify information.
Some complicated questions requiring extensive research may take longer and will be answered within 24 hours.
We will notify you via email and on the site when your answer is ready.
Was it useful?
I am not satisfied with the answer I received. What should I do?
Here, on AskCrew, we do everything possible to provide our members with the quality advice they need.
If you are not satisfied with the answer you got, you always have an option to request a new Expert.
You can find the link to request a new Expert at the bottom of your question.
Also, you can send a message to our Customer Care, and we will connect you to another specialist.
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Rating Answers
Can I rate my answer?
Yes, you have an opportunity to rate each answer you get from the Experts on AskCrew.
If you are not happy with the answer you received, feel free to ask the Expert for clarification so that they may improve their response.
If you still are not satisfied with the answer you got, you always have an option to request a new Expert. Please contact us, and we'll connect you to another Expert.
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How do I give a rating to my answer?
You can rate your answer by selecting one, two, three, four, or five stars of the five stars in the top right corner of the question page.
Please note that your Expert will not receive the money for helping you until you rate the answer.
If you can't click on the stars or they are grayed out, let your Expert know about it.
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I gave a positive rating by mistake. What can I do with this?
If you gave a positive rating by mistake but were not satisfied with your answer, contact us. We will fix it and help you find another Expert.
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Account Settings
I can't sign in. What should I do?
If you can't log in, first, check that you enter the correct username and password.
Your username is your email address. If you forgot your password, request a new password by clicking Forgot password at login page.
Also, check that you have all cookies enabled on your web browser. You may also need to add AskCrew to the list of trusted websites in your web browser.
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I forgot my password. Can you help me?
If you forgot your password, request a new one by clicking Forgot password at login page. Find the link "Forgot your password?", click on it, and for the email from us.
If you haven't received this email in 5 minutes, check the Spam and other folders.
If you still can't find the email from AskCrew, please contact our Customer Care.
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I forgot my username. Can you help me?
On AskCrew, your username is your email address. If you still have trouble with logging in, contact us.
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I see a message that my email is registered to someone else. What does it mean?
It means that you probably have already created an account on AskCrew in the past. Try to log in using this email address.
If you don't remember your password, click Forgot password at login page to reset it. Once you receive a new password, you will be able to log in and ask your question.
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How can I change my email address?
To change your email address, log in and open the My Account page. Then click on the Edit button and change your email address in the email field. Don't forget to save changes by clicking on the Save button.
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How can I change my password?
To change your password, please log in, open the My Account page and click on the Edit button. Then select Change Password. You will be asked to enter your current password and your new password twice. After that, save changes.
If you forgot your password, follow this link. Then click on the “Forgot your password?” link and wait for the email from AskCrew.
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How can I change my settings?
Log in and open the My Account page. Then click on the Edit button. After that, you will be able to change your settings, including email, password, and payment information.
Note that you can't manually change your username on AskCrew. To do it, please contact us.
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How can I unsubscribe from email notifications?
You can manage your email notifications on the My Account page. If you don't want to be notified about new answers from our Experts and the hottest discounts and special offers available to you, find Email Settings and uncheck the box below your email address. Don't forget to save changes by clicking on the Save button.
Also, you can unsubscribe by clicking on the "Unsubscribe" link in the bottom footer of emails received from AskCrew.
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I want to delete my account. How can I do that?
If you want to delete your AskCrew account, please contact our Customer Care.
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Subscription and Membership
What is included in my subscription?
You gain full access to high-class plumbers, computer specialists, and other Experts. You can ask them an unlimited number of questions at any time of the day and night.
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How can I check my membership status?
To check your membership status, please click on the My Account tab at the top of the page. Then find the Membership tab and click on it to view your membership status.
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How will I be charged for the subscription?
AskCrew will charge your subscription fee automatically each month.
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Will I be charged any other fees?
No, there are no hidden payments on AskCrew.
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I'm being asked to pay. Why?
There are several reasons why you might be asked to pay when you're trying to ask a question on AskCrew:
- You have not purchased a subscription yet.
- You are not logged into your account. Log in and try to post your question again.
- Your monthly payment failed, and your membership was not renewed.
If you still have questions about your subscription, contact our Customer Care.
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How can I cancel my subscription?
We are sorry you want to cancel your subscription. Please remember that you can always get a second opinion or request a new Expert on AskCrew.
If you still want to cancel your subscription, click on the Cancel membership button on the Membership panel in My Account or call us.
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Billing and Payments
How will I be charged for the subscription?
AskCrew will charge your subscription fee automatically each month.
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Why don't you offer free services?
Our goal is to help people find high-class professionals like plumbers, computer specialists, and other Experts online. Their time and expertise cost money. That's why you can't count on getting free advice on AskCrew. However, it's still more affordable than face-to-face consultations.
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My payment was declined. Why?
There are a few reasons your payment may be declined:
- Your credit card details (number, expiration date, or security code) have been entered incorrectly. Try to re-enter the information as shown on your card.
- Your credit card has expired. Tie a new card to your account and ensure that information you enter is up-to-date.
- You don't have enough money on your account to purchase or renew your AskCrew subscription. Call the toll-free number on the back of the card to ensure that your account has enough funds to cover the subscription amount.
- The issuer of your credit card has put a security hold on it. Call the toll-free number on the back of your card to find out if there is a security hold on your card. Let the issuer of your credit card know you are trying to use this card on ask-crew.com.
If you still have problems with making payments on AskCrew, contact our Customer Care.
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I can't recognize your company on my credit card statement. Who are you?
AskCrew is the fastest and easiest way to get personalized consultations from plumbers, computer specialists, and other Experts at any time of the day and night.
Here you can quickly get the necessary help at a reasonable price.
For more information about AskCrew, go to About us section
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I want to request a refund. How can I do that?
Every day we make everything possible to keep AskCrew members satisfied with our service. We almost always find a way to solve any issue our customers have, but if not, please contact our Customer Care.Every day we make everything possible to keep AskCrew members satisfied with our service. We almost always find a way to solve any issue our customers have, but if not, please contact our Customer Care.
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How can I cancel my subscription?
We are sorry you want to cancel your subscription. Please remember that you can always get a second opinion or request a new Expert on AskCrew.
If you still want to cancel your subscription, click on the Cancel membership button on the Membership panel in My Account ar call us.
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