Help

At Ask-Crew, we do everything possible to provide our members with the quality advice they need. If you have any concerns about the advice you have received, you can rate the expert during the conversation. Our Quality Control team reviews all ratings to ensure that we are providing the highest-quality advice to our members. They will examine your case to provide you with the best experience possible. If you have any additional questions or concerns, you can always contact our Customer Care team at help@ask-crew.com, and they will be happy to help you.

The average initial response time on Ask-Crew is 60 seconds. Most experts provide members with a detailed solution within 30 minutes, as they may need to gather some details from you and clarify information. Some complicated questions requiring extensive research may take longer and will be answered within 24 hours.

You gain full access to high-class plumbers, computer specialists, and other experts. You can ask them an unlimited number of questions at any time of the day or night. Also, you get various discounts from our partners.

If you need to change your password, click on the Forgot password? link on the Log In page. Then, enter your email and click on the Reset password button. After that, wait for an email with the password reset link from us. Simply click on this link and follow the instructions to set a new password.

We’re sorry you want to cancel your subscription. Please remember that you can always get a second opinion or request a new expert on Ask-Crew by contacting us at help@ask-crew.com or by calling . If you still want to cancel your subscription, click on the Cancel button on the Membership panel in My account.

Ask-Crew is the quickest and easiest way to get personalized online consultations from plumbers, computer specialists, and other experts at any time of the day or night. All our experts have successfully passed the 3-step verification process, including a diploma or license check, skills test, and interview. Here you can quickly get the necessary professional help at a reasonable price.

Every expert passes a 3-step verification process, including a diploma or license check, skills test, and interview to join Ask-Crew.

Here is the list of the categories that are now available on Ask-Crew:

Our goal is to help people find high-class professionals like plumbers, computer specialists, and other experts online. Their time and expertise cost money. That's why you can't get free advice on Ask-Crew. However, it's still more affordable than face-to-face consultations.

On Ask-Crew, members can use nicknames, so you can chat with experts without sharing your real name. For your safety, we recommend not including any personal information in your nickname and not using your first or last name on our site. Please note that Ask-Crew is a public forum, so questions and answers posted here are not confidential. If your question contains any personal information you would like to remove, send a message with the link to your question to our Customer Care team at help@ask-crew.com.

To get a personalized consultation on Ask-Crew, log in to your account and click on the Go to chat button. Then, enter your question in the Chat form and wait until the Ask-Crew expert replies to you. That’s it! Chat with an expert and ask as many follow-up questions as you need until you get your problem solved. Note that our experts may also ask clarifying questions to make sure they provide you with the best solution.

The average initial response time on Ask-Crew is 60 seconds. Most experts provide members with a detailed solution within 30 minutes, as they may need to gather some details from you and clarify information. Some complicated questions requiring extensive research may take longer and will be answered within 24 hours.

To get a personalized consultation on Ask-Crew, log in to your account and click on the Go to chat button. Then, enter your question in the Chat form and wait until the Ask-Crew expert replies to you. That’s it! Chat with an expert and ask as many follow-up questions as you need until you get your problem solved. Note that our experts may also ask clarifying questions to make sure they provide you with the best solution.

No, you can't edit your questions on Ask-Crew. Still, you can add new information by replying to an expert anytime you like. Simply go to the Chat page and scroll down. Then, enter the information you want to add or clarify there. Next, click on the Send button.

Yes, when chatting with your expert on Ask-Crew, you can ask follow-up questions until your problem is resolved.

Yes, you can add various attachments to your questions. There is an option to add photos or files when you start your chat or reply to your expert. Simply click on the paperclip icon, wait until the pop-up window is opened, and select the file you want to add. Then confirm the upload.
Please note that the attachments you add should be smaller than 5 MB.

You don't need to do anything. We will automatically notify you via email, SMS, or another communication channel when you receive an answer from your expert.

To view your answer, log in and open the Chat page. We recommend you don’t close this tab when chatting with experts.

The average initial response time on Ask-Crew is 60 seconds. Most experts provide members with a detailed solution within 30 minutes, as they may need to gather some details from you and clarify information. Some complicated questions requiring extensive research may take longer and will be answered within 24 hours.

At Ask-Crew, we do everything possible to provide our members with the quality advice they need. If you have any concerns about the advice you have received, you can rate the expert during the conversation. Our Quality Control team reviews all ratings to ensure that we are providing the highest-quality advice to our members. They will examine your case to provide you with the best experience possible. If you have any additional questions or concerns, you can always contact our Customer Care team at help@ask-crew.com, and they will be happy to help you.

Yes, you have an opportunity to rate each expert while you’re chatting with them on Ask-Crew. Simply click on the thumbs-up or thumbs-down icon.
If you’re not happy with the answer you received, feel free to ask the expert for clarification so that they can improve their response.
If you’re still not satisfied with the answer you got, please remember that you can request a second opinion. Just contact us at help@ask-crew.com, and we'll connect you to another expert.

You can rate your expert by clicking on the thumbs-up or thumbs-down icon to the right of the Chat form.

If you gave a positive rating by mistake but weren’t satisfied with your answer, simply click on the thumbs-down icon. Your expert will be notified about this and do their best to improve your experience.
Also, you can always ask for a new expert by contacting us at help@ask-crew.com.

If you can't sign in, first check that you entered the correct username and password.
Your username is your email address.
If you forgot your password, request a new password by clicking on the Forgot password? link on the Log In page. Then, enter your email and click on the Reset password button.
After that, wait for an email with the password reset link from us. Simply click on this link and follow the instructions to set a new password.
Also, check that you have all cookies enabled on your web browser. You may also need to add Ask-Crew to the list of trusted websites in your web browser.

If you forgot your password, request a new one by clicking on the Forgot password? link on the Log In page.
Enter your email address in the form and click on the Reset password button.
After that, wait for an email with the password reset link from us. Simply click on this link and follow the instructions to set a new password.
If you haven't received this email in 5 minutes, check your Spam and other folders. If you still can't find the email from Ask-Crew, please contact our Customer Care team at help@ask-crew.com.

On Ask-Crew, your username is the email address you used during registration. If you still have trouble logging in, please contact us.

This probably means that you created an account on Ask-Crew in the past. Try logging in using this email address.
If you don't remember your password, click on the Forgot password? link on the Log In page and follow the instructions to reset your password.
Once this is done, you’ll be able to create a new password. Then use it to log in and ask your question.

On Ask-Crew, you can’t change your email address manually, but you can ask our Customer Care team to do it for you. Contact them at help@ask-crew.com.

If you need to change your password, click on the Forgot password? link on the Log In page. Then, enter your email and click on the Reset password button. After that, wait for an email with the password reset link from us. Simply click on this link and follow the instructions to set a new password.

We use your email address to keep you informed about significant system events, such as the initial response from your expert in the chat. However, if you wish to stop receiving our email notifications, you can simply open any email you received from Ask-Crew, scroll down to the bottom, and click on the Unsubscribe link provided.

If you want to delete your Ask-Crew account, please contact our Customer Care team at help@ask-crew.com.

You gain full access to high-class plumbers, computer specialists, and other experts. You can ask them an unlimited number of questions at any time of the day or night. Also, you get various discounts from our partners.

To check your membership status, please log in to Ask-Crew and click on the My Account tab at the top of the page. Then, find the Membership tab and click on it to view your membership status.

We will charge your subscription fee automatically every 28 days until you cancel your subscription. You can cancel it anytime you like in your account.

There are several reasons why you might be asked to pay when you're trying to ask a question on Ask-Crew:

If you still have questions about your subscription, contact our Customer Care team.

We’re sorry you want to cancel your subscription. Please remember that you can always get a second opinion or request a new expert on Ask-Crew by contacting us at help@ask-crew.com or by calling . If you still want to cancel your subscription, click on the Cancel button on the Membership panel in My account.

We will charge your subscription fee automatically every 28 days until you cancel your subscription. You can cancel it anytime you like in your account.

Our goal is to help people find high-class professionals like plumbers, computer specialists, and other experts online. Their time and expertise cost money. That's why you can't get free advice on Ask-Crew. However, it's still more affordable than face-to-face consultations.

There are a few reasons your payment may be declined:

If you still have problems with making payments on Ask-Crew, contact our Billing Support team at or send them an email at: billing@ask-crew.com.

Ask-Crew is the quickest and easiest way to receive personalized consultations from plumbers, computer specialists, and other experts at any time of the day or night. Here you can quickly get the help you need at a reasonable price.
If you still have questions regarding your payment, contact our Billing Support team at or send them an email at: billing@ask-crew.com.

Every day we do everything we can to keep Ask-Crew members satisfied with our service. We almost always find a way to solve any issue our customers have, but if not, please contact our Billing Support team at or send them an email at: billing@ask-crew.com.

We’re sorry you want to cancel your subscription. Please remember that you can always get a second opinion or request a new expert on Ask-Crew by contacting us at help@ask-crew.com or by calling . If you still want to cancel your subscription, click on the Cancel button on the Membership panel in My account.