How we check experts on AskCrew
Our experts are people who have the required education and professional background to help our Members solve their issues online. All of them have successfully passed our 3-step verification process, including license check, skill test, and interview.
3-step verification process
License checkWhen Experts create profiles on AskCrew, we ask them to prove their qualifications by uploading their credentials in their professional fields like diplomas, licenses, and more.
Skill testEvery Expert who wants to join AskCrew is required to pass the skill test. We use the guidance from high-class scholars and practitioners on subject matter tests and the sample questions and answers in different professional fields to prepare the skill tests for our Experts.
InterviewWe want to be sure that our Members will get clear, friendly and polite answers to their questions. That’s why we interview our experts. Only those Experts who have successfully passed license check, skill test, and interview get verified accounts on AskCrew.
But we don’t stop here. We continue checking the quality of our Experts by gathering feedbacks from our Members.
RatingsOur Members continuously rate their experience with Experts.
Mystery shoppingWe involve mystery shoppers who ask questions on our site and then provide us with confidential feedback about the level of customer service and qualification of Experts.
Peer-to-peer reviewsExperience Experts can read the answers of their colleagues and flag those answers they think should be improved. Also, these Experts can give correct answers to the authors of questions.
Quality assuranceAskCrew has developed an algorithm that checks the quality of answers that Experts give to Members. Those Experts who consistently provide answers that don’t meet our standards are removed from the site.